Home Care Packages (HCP)

Your kind of care

The Home Care Package program is designed to provide older people with the necessary support to live independently in their own home.

We understand that ageing is an individual process and requires a special type of care with a genuine, heartfelt approach to ensure you are at the forefront of your own care and choices.

Aged Care services are all about consumer-directed care. This is core to our values – supporting you with your choices of how you want to live, enabling you to stay at home, in optimal health and in a safe environment, and maintaining your independence, is key to everything we do.

We know that it is important for you to be at the steering wheel of your own life, and that’s why we have a specialised team of Client Care Liaisons, all of which are experienced nurses, who will get to know you and work closely with you and your loved ones.  We will tailor a plan specifically aimed to help you get the most value out of your home care package, based on your wants, needs and goals.

Nursing Care

Wound care, medication, pain management and chronic disease management, continence and catheter care

Personal Assistance

Showering, bathing, toileting, dressing, meal preparation and feeding

Allied Health / Therapy Services

Physiotherapy, occupational therapy, social work, podiatry and speech therapy


Assistance with transport to appointments, shopping and other excursions


Assistance with Shopping


Lawn mowing, hedge trimming, pruning and general basic garden maintenance

Domestic Assistance

House cleaning, laundry, dishes, ironing, bed making and basic repairs

Home Maintenance

Assistance with hanging pictures, changing light bulbs or changing tap washers.

24hr in-home care

Respite Care

A break for your primary carer


There are two types of fees for Home Care Packages: 

  • Basic Daily Fee
  • Income Tested Fee (ITF) 

The Basic Daily Fee is applied when your service needs exceed the funding provided by the commonwealth to ensure all care requirements are met. 

The Income Tested Fee is mandated by Services Australia and is a copayment towards your Home Care Package as assessment by Centrelink. 

If you are a full pensioner with no external income, it is unlikely you will have an ITF. If you are a self-funded retiree or have superannuation or external income it is likely you will have an income-tested fee. All providers are required to collect this fee on behalf of Services Australia. 

To view the fee estimator on My Aged Care click here: myagedcare.gov.au/how-much-will-i-pay

Levels Available

Pop-Up Health can accomodate all levels of packages:

Basic care needs

Low-level care needs

Intermediate care needs

High level care needs

How do I get started?

If you are over 65 years or 50 and of Aboriginal and/or Torres Strait Islander and you have not already been assessed by an Aged Care Assessment Team (ACAT) for a Home Care Package, you or your nominated representative can contact My Aged Care My Aged Care on 1800 200 422 or go to www.myagedcare.gov.au.

The contact centre staff may then: 

  • Arrange a face-to-face assessment of your needs that takes place in your own home by an assessor. 
  • Provide you with aged care information and details on services that may assist you. 

What's Next?

Speak to one of our friendly Client Care Liaisons about what it is you are after. Call us on 1300 858 047, we’ll be happy to discuss your options.

Ready to start your care journey?

Call Us

Want to talk about your care needs but don’t know where to start? Call us on 1300 858 047 and one of our friendly staff will be able to assist you.

Email Us

​If you would like to book our services or require further information, send us an email so one of our friendly staff can assist you with.