How to provide feedback
All complaints are managed in a confidential manner and can be made anonymously. You can:
- Speak to a member of our team
- Complete the form below
- Call our offices on 1300 858 047
- Feedback/Complaints forms are available to all clients in their welcome pack. Completed forms may be handed to a staff member or posted back to Pop-Up Health
If at any time a client or support person providing feedback on behalf of a client requires support to make a complaint, we will support them to do so. We will also ensure that both the client and or person acting of the clients behalf are actively involved and kept informed of the progress of the feedback they have provided. We maintain a timely complaints resolution process is applied at all times and will ensure the client is kept informed throughout the entire process.
We are also committed to ensuring you are provided with the appropriate details to raise complaints with the appropriate government agency if you feel that your complaint has not been adequately addressed or is of a serious nature. This is included in your Welcome Pack or speak to one of our team members.